Terms and refunds
Last updated 24 October 2026
These terms apply when you buy a 54FortyFive profile. They are written to be read, so please take two minutes. Your legal rights as a consumer are not affected by anything here.
Who you are buying from
54FortyFive is run by 54FORTYFIVE LTD, registered in England and Wales (company number 16512699), registered office 4 Ranworth Close, Bolton, BL1 7RL. Contact: j.bunting54@outlook.com.
What you are buying
- Snapshot Profile (£24) — a shorter written profile of your child, emailed to you as a PDF.
- Integrated Profile (£54) — the full profile, including pages for school and your GP and a school letter, emailed as a PDF.
- Integrated Profile + Call (£154) — the Integrated Profile plus a 50-minute online call with our practitioner.
One payment covers one profile for one child. Prices include any VAT that applies.
What a profile is, and is not
A profile is a structured written picture built from what you tell us. It is drafted with the help of AI, using a framework and library of ideas written by our lead practitioner, and checked by our practitioner before it is sent.
- It is not a diagnosis, a clinical assessment or medical advice, and it does not replace your GP, school, CAMHS or any other professional.
- Our practitioner has not met or assessed your child. The profile can only be as accurate as the information you give.
- It is not suitable for court, contact disputes or any legal process without independent professional verification.
- It is not an emergency service. If you are worried about your child's safety, call 999 or go to A&E, or call NHS 111 and press 2.
How it works
- After paying you complete the online questionnaire. Please answer honestly and use first names only.
- Your profile is usually emailed within one working day. Occasionally, for example when an answer needs a closer look for safety reasons, it can take up to three working days. We will tell you if it will take longer.
- Please check your email address carefully and keep a copy of your PDF. Your answers and report are deleted 90 days after you submit them, so we cannot resend them after that.
Your right to cancel
Usually you have 14 days to cancel an online purchase. Because a profile is personalised digital content made for you straight away, you agree when you pay that preparation starts as soon as you submit the questionnaire, and that you lose the right to cancel once your profile has been sent to you. Before then, the refunds below apply.
Refunds
- Paid but not yet submitted the questionnaire: email us within 14 days of paying and we will refund you in full.
- Submitted, profile not yet sent: email us and we will stop and refund you in full.
- Profile sent: we do not refund for a change of mind. But if something has gone wrong — it never arrived, it is incomplete, or it clearly does not reflect what you told us — email us within 30 days. We will correct it or send a new one free of charge, and if we cannot put it right we will refund you.
- Refunds go back to the card you paid with, usually within 5–10 working days.
The practitioner call (£154 option)
- We will email you within two working days of payment to arrange a time. Calls are online and last up to 50 minutes.
- You can rearrange or cancel free of charge up to 48 hours before the call. If you cancel before the call and before your profile is sent, we refund in full. If your profile has already been sent, we refund the £100 difference.
- If you miss the call or cancel with less than 48 hours' notice, we will try to offer one new time; after that the call may be lost.
- If we have to cancel, we will offer a new time or refund the £100 difference — your choice.
- The call needs to take place within 90 days of payment.
Using your profile
The profile is for you to use for your child — share it with school, your GP, family or anyone supporting your child. Please do not resell it or publish it. The framework, wording and libraries behind it belong to 54FORTYFIVE LTD.
Our responsibility to you
We will provide the service with reasonable care and skill. We are responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for decisions made by schools, health services or others, or for loss that was not foreseeable. Nothing here limits our liability where the law does not allow it, including for death or personal injury caused by our negligence. Our total liability to you for anything else is limited to the price you paid.
Your information
How we use and protect your information is explained in our privacy policy.
Complaints
If you are unhappy, please email j.bunting54@outlook.com. We will reply within five working days and try to put things right.
The legal bit
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts. We may update these terms; the version you agreed to when you paid applies to your purchase.